WARWICKSHIRE COUNTY COUNCIL NEWS
Help Is At Hand
For Those Who Care
residents have a new charter telling them what standards they can
expect from health, social service and housing - and what they can do
if these expectations are not met.
council’s Long Term Charter is aiming at people aged 18 and over who
are users or carers in need of long term care or support.
The charter, being
launched today, looks at:
how to find out
what services are available and what information will be required in
order to assess what services many be needed;
how to find
suitable accommodation, including information on home repairs and
adaptations, and residential and nursing home standards;
how to ensure
people are getting the right healthcare;
how health, social
services and housing can help people to live independently for as
long as possible and how they can help people who are caring for
someone who is ill, disabled or elderly;
how quickly people
can expect a response from an agency and what other agencies are
available locally that may be of help;
how people can
comment or review services provided to them.
It will be availalbe
from libraries, social services and housing officers, health trusts
and hospital reception area, and GP surgeries.
A county spokesman
brings together existing standards into one document to promote
seamless services and local partnerships.
“However, this is
just the first step in a process of continuing improvement. For
example, we will be revising this charter annually to check we are
achieving these standards.
“We will also be
producing a summary version in the Autumn, and there are a number of
additional joint standards we are currently drawing up. We would
welcome people’s views on how we can improve the charter.”