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Help Is At Hand For Those Who Care

Warwickshire residents have a new charter telling them what standards they can expect from health, social service and housing - and what they can do if these expectations are not met.

The county council’s Long Term Charter is aiming at people aged 18 and over who are users or carers in need of long term care or support.

The charter, being launched today, looks at:

how to find out what services are available and what information will be required in order to assess what services many be needed;

how to find suitable accommodation, including information on home repairs and adaptations, and residential and nursing home standards;

how to ensure people are getting the right healthcare;

how health, social services and housing can help people to live independently for as long as possible and how they can help people who are caring for someone who is ill, disabled or elderly;

how quickly people can expect a response from an agency and what other agencies are available locally that may be of help;

how people can comment or review services provided to them.

It will be availalbe from libraries, social services and housing officers, health trusts and hospital reception area, and GP surgeries.

A county spokesman said:

"The charter brings together existing standards into one document to promote seamless services and local partnerships.

“However, this is just the first step in a process of continuing improvement. For example, we will be revising this charter annually to check we are achieving these standards.

“We will also be producing a summary version in the Autumn, and there are a number of additional joint standards we are currently drawing up. We would welcome people’s views on how we can improve the charter.”

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CWN / Politics / Warwickshire County Council / 04 Jul 00

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This page modified on 10 November 2008 09:49:15AM