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[23 OCT 00] WARWICKSHIRE COUNTY COUNCIL NEWS
Internet Customers Get New Protection

Consumers buying goods online will be protected by a new law, which comes into force next week, say officers at Warwickshire Trading Standard.

The Distance Selling Regulations will ensure that consumers buying from UK companies over the internet:

  • receive basic contact information

  • written confirmation of their order

  • have a cooling-off period of seven working days in which to cancel

  • get delivery of goods and services within 30 days, unless otherwise agreed.

The new law, which also applies to buying by fax, over the phone, and by mail order comes on the heels of an online-shopping survey, which revealed problems with 38 per cent of all purchases.

Warwickshire Trading Standards officers, who helped with the survey, said they hope the new law will encourage companies that provided an unsatisfactory level of service to adopt the good practice demonstrated by the majority of online businesses surveyed.

Noel Hunter, Director of Warwickshire Trading Standards, said:

"We welcome this new law which will give consumers more protection and greater confidence when buying on the net."

Warwickshire Trading Standards Adviceline have received over 50 complaints and enquires about goods and services purchased via the internet last year.

Complaints have included allegations relating to the false description of vehicles and hotel accommodation, goods that failed to arrive, the failure to mention extra VAT and duty charges and concerns about buying from companies that provided no contact details.

The Adviceline number is 01926 414000.

SEE: [12 OCT 00] INTERNET SHOPPING FAILS TO MEET THE MARK 
 
 

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CWN / Politics / Warwickshire County Council / 23 Oct 00

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