WARWICKSHIRE COUNTY COUNCIL NEWS
Don't Let Santa E-Tailers
Become On-line Scrooges
Standards officers are warning consumers to take steps to make sure
that internet “e-tailers” don’t disappoint in the run-up to
is being issued on shopping on the internet after a survey showed that
many people were let down last year.
found that 38 per cent of goods ordered arrived late and 17 per cent
did not turn up at all.
County Council's Trading Standards service is appealing in Internet
companies to not make unrealistic delivery claims, particularly
considering recent problems with rail services.
also say that if consumers are guaranteed a before Christmas day
delivery date by a distance seller (internet, mail order, telephone or
fax), and they don't receive their goods until after Christmas, they
may be entitled to their money back for breach of the Distance Selling
are advising consumers to order as soon as possible to avoid
disappointment and keep a print out of any delivery time claims made
on a website.
the Distance Selling Regulations, people buying from UK firms on the
internet should receive:
confirmation of their order
cooling-off period of seven working days in which to cancel
of goods and services within 30 days, unless otherwise agreed.
top tips for a safe and successful on-line Christmas are:
USE A CREDIT CARD If a credit card is used for the transaction and the
item is worth over £100, then if any problems do arise, the consumer
can make a claim against the credit card company, in addition to the
company supplying the item, giving them extra protection.
SURE THAT THE WEBSITE YOU USE IS SECURE. Look for a padlock image in
your browser, and before confirming your credit card details, check
that the website address has changed from http to https. This will
mean that your details will be scrambled and encoded.
WHERE THE COMPANY YOU ARE DEALING WITH IS BASED. Legitimate companies
should give their name, address and a telephone number on their
websites. If you're in any doubt, give them a call, and remember it
may be more difficult to deal with non-UK companies if something goes
OUT THE TOTAL COST BEFORE YOU BUY. Make sure you know the full cost of
the goods or services you are intending to purchase, including any
delivery charges and if buying from abroad, import duties.
DELIVERY. If you want delivery before Christmas, have the company
confirm a delivery date in writing as part of the contract.
THE SMALL PRINT. Check to see whether the company has a refund and
returns policy or whether it intends to sell on your details to other
companies. If it won't respect your privacy and hasn't got a consumer
rights policy, think carefully before buying from them.
A RECORD OF YOUR TRANSACTION. Keep a print out of the website, and of
your entire transaction. Websites can be altered very quickly, and if
there is a problem you might need a hard copy as evidence.