WARWICKSHIRE COUNTY COUNCIL NEWS
Sales Fall Below The Mark
international trawl of the internet by trading standards officers in
Warwickshire has revealed that many sites fail to provide adequate
information to consumers.
agencies were involved in the sweep of more than 3,000 sites in 19
countries, including the USA, UK, Canada, Poland, Mexico and Australia.
survey revealed that over half (52 per cent) of all sites visited did not
provide any information on how to return a damaged product, or get a
refund or an exchange.
than 90 per cent of sites did not mention any parental/guardian
requirements, or minimum age requirements, and less than half (39 per cent
sites surveyed sold goods ranging from books to holidays. Warwickshire's
Trading Standards officers looked specifically at sites which sold music,
CDs and software.
Hunter, Director of Warwickshire Trading Standards said:
added that officers are working with Warwickshire businesses with an
internet presence to make sure they provide on their websites all the
necessary information consumers need and that the law requires.
should be given adequate information on how to return an item if it
arrives damaged, and be told what a company intends to do with the
information they hold about their customers, but worryingly over half of
all sites visited failed to provide consumers with any information on
these areas at all!
as worrying is the fact that many children are buying goods on the
internet now, yet less than ten per cent of all sites visited mentioned
any parental or guardian approval requirements or provided any minimum
age requirements on the goods sold."