City have revised their ticketing arrangements after fans complained about the handling of
their allocation for Saturdays FA Cup tie at Everton.
The club have placed a restriction on how many season ticket books or executive club
cards people can hold after some supporters missed out on Everton tickets despite queuing
for eight hours.
The changes will be introduced before the tickets for the game at Aston Villa on 27
February go on sale on Monday. The club has an allocation of 3,000 tickets for the
The club maintain that stories of large multiple purchases were exaggerated but have
now ruled that people queuing can hold up to only six season tickets or executive club
They have also improved stewarding and other facilities to make queuing more
pleasurable for supporters.
Ticket office manager Jamie Roberts said:
"As we promised after the Everton tickets had been sold, we have looked at our
arrangements and listened to what people had to say.
"Equally we have stressed all along that when there are only a few thousand
tickets for a game attracting great interest, there is no perfect system and people
inevitably miss out.
"Supporters were mainly concerned about multiple purchasing an issue which
hadnt previously raised its head despite us reaching the fifth round of the FA Cup
for the last two years so we have placed a restriction on that.
"We do not consider it is reasonable to expect every season ticket holder to queue
but we do think it is acceptable for people to hold up to six season tickets or executive
"While we did provide stewarding, catering and toilet facilities when the Everton
tickets went on sale, we will be opening the East Stand mall on Monday morning. From 7am
people will be able to buy food and drink and use the toilets without losing their place
in the queue."
Tickets for the Aston Villa game are priced at £17 with no concessions.